Why a Business Phone System Is Still a Necessity

Since the invention of the internet and instant messaging as well as text messaging, communicating via phone has slowly lost popularity. People would much rather send a ten word email than dial ten numbers and unfortunately this lack of actual interaction has become commonplace. There is, however, one place where a phone call is still valued: the office.

Email is definitely the future, but there are things about a phone call that are irreplaceable. Maybe it's the subtle nuances and tones that cannot be appreciated through text, but you will be hard pressed to find a serious office in this country that does not maintain some sort of phone system. It very well might be a soft phone (read VoIP), but having a functioning system is essential in today's business world.

The obvious reason is that phones are still the preferred means of contact when an outsider wants information on a company. Whether they want to buy a product or subscribe to a service, people are more likely to call than email. In addition, a phone call is infinity more efficient, there is no waiting for a response to arrive in your inbox; instead you are able to talk to a live person and get answers quickly. In the business world, this is what most consumers want, and it's how a lot of business still gets done. The converse is also true, when companies want to reach potential clients or customers quickly, they rely on a phone.

The same holds true for interoffice communication, when you pick up the phone and dial, you are able to give or receive instructions instantaneously. And, there is no lost meaning that can be chalked up to suspect interpretation by the reader. Due to how fast things can move and change, having the ability to call when needed ensures companies don't miss a beat. Phone calls also provide the solution when a meeting is necessary but it is not possible for everyone to attend: the conference call. There is no feasible way to do the equivalent of a conference call through text, and it will forever be a necessary part of the workplace.

The one downside is a lack of a paper trail that emails afford, but with today's technology, that too is quickly becoming a non-issue. Phone systems, regardless of whether they are hard or soft, are quite capable of being recorded, allowing for all calls to be databased or transcribed for any future purpose. So, now work can be done in less time than it takes to compose and read an email while still maintaining all the benefits of one.

To learn more about why Business Phone Systems are important for offices, as well as other business communication services, visit Broadcore.

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