A free telephone hotline is indeed an essential element of a complete and adequate product recall communication strategy. With the communication options available through web and social media, many companies believe that adding a phone line to their communication strategy is not necessary anymore. On the other hand, since social media platforms are not only able to spread the word to a large audience, but also to amplify negative messages, they can have a very damaging effect on a company's corporate image.With toll free emergency numbers you...