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Showing posts with label Record. Show all posts
Showing posts with label Record. Show all posts

Saturday, July 21, 2012

When Is It Legal to Record Telephone Calls?

Recording telephone calls and in-person conversations is a common practice of undercover private investigators as well as aggressive investigative journalists. Such recordings can make or break a case or investigation.

In fact, most private investigators view undercover recording as an indispensable tool in their arsenal. However, others don't use recordings because of the complex legal risks that it creates.

There are important questions of law that must be fully understood before developing a consistent policy about making and using undercover recordings. Both federal and state statutes govern the use of electronic recording equipment. The unlawful use of such equipment can give rise not only to civil lawsuits brought by the "harmed" parties, but also criminal prosecution is possible.

Accordingly, it is critical that investigators, lawyers and journalists fully understand all the laws that may apply to a given set of circumstances, and appreciate what their rights and responsibilities are when recording and disclosing communications.

Although many of the relevant statutes address wiretapping and eavesdropping (i.e., listening in on conversations of others without their knowledge), these same laws may apply to recording of any conversations, including phone calls and in-person discussions.

Federal law generally allows recording of telephone calls and other electronic communications with the consent of at least one party to the call. A majority of the states and territories have adopted wiretapping statutes based on this federal law, although most also have extended the law to cover in-person conversations.

Thirty-eight states and the District of Columbia permit individuals to record conversations to which they are a party, without expressly informing the other parties that they are doing so. These states are generally referred to as "one-party consent" states, and as long as the investigator (or the person doing the recording) is a party to the conversation, it is legal for him to record it.

Twelve other states require, under most circumstances, the consent of ALL parties to a conversation. Those jurisdictions are California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania and Washington.

Regardless of the specific jurisdiction involved, it is almost always illegal to record a conversation to which you are NOT a party, do not have consent to tape, and could not naturally overhear in a public place.

Additionally, complex legal concerns can arise when interstate telephone calls are recorded by one of the parties to the call. For example, an investigator located in New York State who records a telephone conversation without the consent of a party located in Illinois would not violate New York State law, but could be civilly and even criminally liable under Illinois law.

A court located in New York State may even apply Illinois' laws, depending on its "conflict of laws" rules. Therefore, an aggrieved party may choose to file suit or a criminal complaint in either jurisdiction, depending on which law is ultimately more favorable to the party's claim (and where jurisdiction lies).

Additionally, federal law may apply when the conversation is between parties who are in different states, although it is unsettled whether a court will hold in a given case that federal law preempts state law.

Therefore, in light of the complex laws governing electronic recording of conversations between private parties, private investigators are strongly advised to err on the side of caution when recording or disclosing an interstate telephone call.

Joseph C. Gioconda, Esq. is an experienced Intellectual Property attorney and consultant, and the founder of the GIOCONDA LAW GROUP PLLC ( http://www.giocondalaw.com/ ), a New York City-based brand protection and anti-counterfeiting law firm. He is also the CEO of RogueFinder LLC ( http://www.roguefinder.com/ ) which finds and targets "rogue websites."


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Thursday, June 28, 2012

When Is It Legal to Record Telephone Calls?

Recording telephone calls and in-person conversations is a common practice of undercover private investigators as well as aggressive investigative journalists. Such recordings can make or break a case or investigation.

In fact, most private investigators view undercover recording as an indispensable tool in their arsenal. However, others don't use recordings because of the complex legal risks that it creates.

There are important questions of law that must be fully understood before developing a consistent policy about making and using undercover recordings. Both federal and state statutes govern the use of electronic recording equipment. The unlawful use of such equipment can give rise not only to civil lawsuits brought by the "harmed" parties, but also criminal prosecution is possible.

Accordingly, it is critical that investigators, lawyers and journalists fully understand all the laws that may apply to a given set of circumstances, and appreciate what their rights and responsibilities are when recording and disclosing communications.

Although many of the relevant statutes address wiretapping and eavesdropping (i.e., listening in on conversations of others without their knowledge), these same laws may apply to recording of any conversations, including phone calls and in-person discussions.

Federal law generally allows recording of telephone calls and other electronic communications with the consent of at least one party to the call. A majority of the states and territories have adopted wiretapping statutes based on this federal law, although most also have extended the law to cover in-person conversations.

Thirty-eight states and the District of Columbia permit individuals to record conversations to which they are a party, without expressly informing the other parties that they are doing so. These states are generally referred to as "one-party consent" states, and as long as the investigator (or the person doing the recording) is a party to the conversation, it is legal for him to record it.

Twelve other states require, under most circumstances, the consent of ALL parties to a conversation. Those jurisdictions are California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Pennsylvania and Washington.

Regardless of the specific jurisdiction involved, it is almost always illegal to record a conversation to which you are NOT a party, do not have consent to tape, and could not naturally overhear in a public place.

Additionally, complex legal concerns can arise when interstate telephone calls are recorded by one of the parties to the call. For example, an investigator located in New York State who records a telephone conversation without the consent of a party located in Illinois would not violate New York State law, but could be civilly and even criminally liable under Illinois law.

A court located in New York State may even apply Illinois' laws, depending on its "conflict of laws" rules. Therefore, an aggrieved party may choose to file suit or a criminal complaint in either jurisdiction, depending on which law is ultimately more favorable to the party's claim (and where jurisdiction lies).

Additionally, federal law may apply when the conversation is between parties who are in different states, although it is unsettled whether a court will hold in a given case that federal law preempts state law.

Therefore, in light of the complex laws governing electronic recording of conversations between private parties, private investigators are strongly advised to err on the side of caution when recording or disclosing an interstate telephone call.

Joseph C. Gioconda, Esq. is an experienced Intellectual Property attorney and consultant, and the founder of the GIOCONDA LAW GROUP PLLC ( http://www.giocondalaw.com/ ), a New York City-based brand protection and anti-counterfeiting law firm. He is also the CEO of RogueFinder LLC ( http://www.roguefinder.com/ ) which finds and targets "rogue websites."


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Wednesday, June 6, 2012

Why Record Your Phone Calls?

Verbal transactions cannot be confirmed, they are not worth the paper they are written on.

A call recorder can help confirm verbal transactions or client instructions.  

"I distinctly recall telling your call centre agent I did not want those goods".

Who is right who is wrong? 

Your Call center agent was rude and discourteous, I have spoken to my friends about your company, and we will take our business elsewhere?

Often customer complaints never reach you, customers often taken action by taking their business elsewhere rather than complain to you. Even worse, they influence their friends about your company's poor service.  Without constant call monitoring for quality assurance, poor call center agents may affect your business more than you may realize.

Your business is inherently on the back foot, rightly or wrongly customers seem to see themselves as 'always right'. The cost of legal litigation or lost business is on the increase. Do you wish to be part of that statistic?  

If a Telephone Phone Recorder was installed, the situation may be vastly different.

No longer rely on vague memory recollections or deciphering notes. Furthermore as Technology Ten recorders time stamp recorded calls, this may be used to match instructions with other events e.g. customers verbal instructions to change order quantity placed before or after cutoff time? 

Over the last few years recorders have become an increasingly commonplace piece of equipment in offices globally. 

Recording customer telephone transactions may eliminate the volume of paper work and administration, better for your bottom line and better for the environment.

Not so long ago the use of phone recording was largely restricted to banks, financial institutions and government agencies and Emergency services. While these still form a large part of the recording market, the use of recorders has grown significantly over the last few years into other market areas such as call centers, home business, trades people, security companies, most small, medium and large business, retail, insurance and healthcare, In fact anyone or business that uses commonly a telephone or 2 way radio as part of their day to day communications. 

There are many reasons why an organization might decide to record their phone calls, here are a few:

Legal Compliance: many industries or situations are regulated to record public interactions, such as company takeovers, shareholder information lines, security alarm monitoring companies, etc. It is commonplace for insurance brokers and mortgage companies.

Telephone transactions: it has long been the case that any organization taking financial transactions over the telephone have recorded their calls. The recent growth in telephone sales has been a major driver to call recording.

Performance: the growth of the call center has been another major driver for call recording. Most mid-large call centers will have a call recorder (and possibly adjunct evaluation software) in place to help with training and development of call center agents. 

Security: many public institutions, particularly those with a high profile or controversial reputation opt for call recording.

In short, there are a huge number of reasons why an organization might consider call recording - if there is an opportunity for fraud, compensation or illegal activity, there is a need for call recording.

Darren Slattery
Technology Ten
Call Recorders
http://www.technologyten.com.au/


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