Avaya Professional Managed Services for Small Business

Avaya professional services focus on their motto, "The Power of We." They believe in the collaboration of groups to help companies or groups of people see eye to eye. In order to achieve a great collaboration, the technology of communication can be put to use. Avaya has services that allow companies that are far away from each other use the power of telecommunications to exchange information with each other in real-time.

Avaya managed services allow companies to be connected by text, video or voice no matter what type of device that they have. Staying connected allows companies to be more productive and have the ability to produce successful outcomes. Companies can use Avaya phones for a more powerful teleconference or use the Avaya Flair iPad so that individuals can be connected together at the right times.

The services of Avaya are easily integrated. Business individuals can seamlessly reply to email with their voice. If there is a need for more collaboration, an instant message can easily become a conference call. When employees from a business are out of the office or traveling, they still have the ability to answer their desk-phone from another location. If they are at the airport, at home or any other place, business can still be conducted even when away.

When it comes to business and costs, Avaya understands that costs need to be kept low. Avaya wants to focus on helping businesses effectively use communication so that they can drive productivity and growth. When helping a business choose their type of telecommunication technology, Avaya will help them get the most out of their investment.

Some of avaya professional services include consulting, design, integration and optimization.

Below is a summary of their services:

Business Communications Advisory Services:

Avaya assists businesses to use real-time communication to increase business productivity. This also helps a business save on some of their daily operations

Contact Center Design and Integration

Avaya will streamline a business's contact operations so that they can provide a better customer service experience.

IP Phone Applications

These are developed for IP telephones, which enhance the internal communications. It also helps improve customer service and speed up response times in emergency situations.

Networking Design and Integration

Avaya Networking solutions include advisory services, planning, design, technical consultancy, auditing, implantation and optimization. Their team will find cost-effective and efficient upgrades that will help meet the standards and requirements of evolving businesses, networks and applications.

Networking Optimization

Avaya will help improve the performance of complex communications networks. They support a business with better planning, guaranteed quality experience and reduced deployment risk.

There are many other useful Avaya services that customers and businesses can take advantage of. There are also services that include Self Service Optimization, Program Management, Smart Finder, Stress Testing Service, Technical Advisory Services and Unified Communications Design and Integration. All of these services can be an important role player in designing better communications within a business.

Avaya takes pride in knowing that their services are reliable and secure. Their services have been a part of many other businesses for years. Both small and large sized businesses (even Fortune 500) have taken advantage of avaya managed services.

Communications within a business is the root of successful productivity and to help create successful products and services. Avaya helps integrate all of the important business aspects and services that help them internalize the best communications possible.

Kevin Rubin CTO, Business Development at Converged Systems - Avaya Partner

Working in the telecommunication industry for 10 years. I started when Lucent Technologies was around and manufacturer direct was the premise. Avaya took over around 2001 and the distribution channel arose. Converged was founded in March 2003 to provide a higher level of customer experience to the end user and give companies what they want with a complete solution. We work on the cutting edge of telecommunications including VoIP service, SIP trunking, call center software, contact centers, unified access, Avaya products, and more. http://www.convergedsystems.com/

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Telecommunications Companies Should Make An Investment In Managed File Transfer

Managed file transfer (MFT) is an investment that telecommunications companies should consider very seriously, whether they are a new niche operation with just one or two exchanges or a large, established one with thousands.

Making sure you have a robust, fully privacy-compliant file transfer system to allow for everything from metering and charging down to customer service and installation will create significant money-savings and time-savings.

These days, it's easy for consumers to switch from one phone service provider to another - and that goes for the business clients too. Managed file transfer can support telecoms companies in the important area of gaining new business and then the follow-up installation. One streamlined process of ordering and installation is often achieved through MFT simply because it allows functions that provide you with streamlined file creation, automated solutions and allows sharing and saving of data with confidence. It can also enable groups to share one of many different aspects of the files, from basic customer data, to data for financial processing.

By offering superior data encryption and decryption processes, MFT creates a highly secure environment which allows teams to work with one another effectively and without the distraction of missing files or incurring problems with opening or saving them. Taking on new clients is also easily supported by the exchange of referrals from third parties, and this is where managed file transfer really shines. With uploads that can be scheduled and other support for products and services that can create and support the future growth of any business, this allows staff and colleagues alike to share information and support clients in one single operation.

The sharing of key information between various parts of the business can be helped effortlessly, allowing customers to feel confident in the knowledge that their best interests are being looked after and their customer data is protected. While databases can manage day-to-day information, in the case of complaints or complex products, being able to make files and provide data may give your company a competitive edge when supporting customers. Billing can also be supported and managed through managed file transfer easily, by uploading files for processing with encryption and decryption support. This puts logging systems in place and gives easy compliance support.

Technical support and maintenance can also be achieved by the managed transfer of files, with key files being uploaded and sent to a network of maintenance staff, allowing operators to prepare worksheets quickly and easily.

It's very important to understand that managed file transfer allows the distribution of files prepared yourself, rather than runs that may not extract the exact information needed, as this is often frustrating for both the engineers and clients alike. MFT allows teams to control the information being distributed in both a detailed and attributable way.

Helen Adams is Marketing Manager at HANDD Business Solutions - Independent, Managed File Transfer specialists who provide award-winning solutions to some of the largest public and private sector companies across Europe. HANDD provide file transfer solutions from leading MFT software vendors including IPSWITCH, GlobalSCAPE, Linoma, South River Technologies, SSH and Attachmate.

Helen Adams is Marketing Manager at HANDD Business Solutions for File Transfer

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