Unified Communications Help Offices Meet Customer Need

In today's world of smartphones, tablets, and instant gratification, businesses must move faster than ever before. When customers want information, products, or results, they want them now. If businesses want to meet their customers' demands, therefore, they must have unified communications with all of their employees and departments.

A unified communications system is one that uses a variety of media to connect business staff, allowing them to stay in instant contact with each other whether or not they all work in the same building. Thanks to cutting-edge technology, it is now possible to include telephone, messaging, call recording, and conferencing with one unified VoIP system. These systems allow employees to see the status of other employees -- away, available, etc. -- and to enter into immediate conversation with them -- just as they would if they could walk down the hall and knock on their office doors. In fact, a virtual communications system is perhaps more efficient than actually communicating in person because it forces communication to be purposeful and direct.

This type of system is beneficial for businesses in many ways. Like other business solutions, unified communications systems encourage businesses to adopt policies and procedures for their communications. This alone represents a significant benefit, as organized communication is always better than unorganized communication. The following is a list of some other ways in how this system is beneficial for businesses.

- If a business has a number of workers at satellite offices or partner sites, unified VoIP systems can help these individuals stay in constant communication and contact. In fact a unified communications system can be a driving factor in whether or not a business can open a satellite location.

- These systems also make telecommuting possible. Telecommuting saves companies thousands and encourages more people to apply for an open position. However, without a unified communications system, telecommuting just does not work.

- A unified communications system allows a business to work faster and accomplish more. There is less time spent just trying to get in contact with one another. Multiple types of communication allow individuals to stay in contact no matter what they are doing or where they are. They can message during meetings, take calls from their smartphones at lunch, and conference call from their offices or cell phones.

- Businesses that use this unified system of communicating feel more connected and more in touch with their employees. Employees know that they can stay in contact with their superiors, that they can get immediate answers to their questions. This helps them gain confidence and perform better. Managers know that they can stay on top of their subordinates. This helps them maintain a better team.

Unified communications systems can benefit businesses in tangible and intangible ways. The new customer demands today's business to be effective and produce immediate results. When they unify their communications through technology, businesses can meet and exceed their customers' demands.

To learn more about why Unified Communications are important for businesses, as well as other business communication systems, visit Broadcore.

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Here's How You Can Increase Productivity With Unified Communications - Summary

Unified communications as the name implies brings individual silo based communication methods into one neat package. CEO's and small business owners alike have seen a considerable upward trend in productivity and business process improvements after deploying UC. One particular area of advancements is in the mobility arena where we've witnessed a sharp increase in tablet and smart phone integration. These smart and easy to use integrated devices have transformed communications for the mobile worker.

UC adopters have experienced positive impacts from old business investments. I'll explain... business owners today usually run a myriad of devices to maintain communication with workers and customers, most of which operate in a silo environment. Most business devices are purchased for particular reasons or applications. With the advent of tight integration smart phone, tablets and desk top computers can take on supplementary purposes which means business owners yield more bang from a previously spent buck. Unifying these silos gives business owners a sustainable competitive advantage over their contenders.

Carbon reduction is high on the agenda the world over, Unified Communications plays a chief role in diminishing carbon consumption. Enter web conferencing and collaboration, here you can quickly establish a video, audio and screen sharing conference often with just one or two clicks. Unifying these methods of communication is the best weapon against carbon consumption and rising travel costs.

Outstanding customer service is highly prized and sort after in the modern business world. Never before has the business world had such a limitless array of customer call handling options. VoIP opens up splendid opportunities to automatically distribute customer calls to the next available person no matter where they are. Customer calls are answered faster with fewer staff heightening customer satisfaction levels. The kicker here is the massive savings business owners gain by worker efficiency and business process improvements. Don't underestimate the true cost of poor customer service. Disgruntled customers will happily tell your opposition about their bad experience.

We've impressed on areas where unified communications has delivered excellent business building benefits. I'd like to point out a little known secret where you can catapult your sales results. Today every business will miss customer calls, usually during busy periods when you're unable to answer or when the customer abandons the call. I hear you say "we can't please everyone"? We believe in pleasing as many customers as we possibly can.

Here's how you can do just that. With just a few clicks a simple report would present missed and deserted caller information. A professional customer service person could make an apologetic call offering the caller a bonus with their purchase because of their not so good experience. How many additional sales do you think you'd achieve?

In this summary we've touched on some financial advantages Unified Communications offers any sized business enterprise. A micro business now has the tools to compete with their larger rivals. UC allows the innovative business to be well organised, with efficient communication and most importantly be easily contactable. UC positions organisations with tools to achieve a market leading position in their chosen niche.

We've just touched on the basics here, our full report contains 5 hot areas which UC makes significant positive impacts to business bottom line profits. You'll learn how you can gain an unfair advantage and gain a market leading position using Unified Communications.

To read more about this interesting topic go to http://phonesystemsbrisbane.net.au/unified-communications-2/

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