Unified communications as the name implies brings individual silo based communication methods into one neat package. CEO's and small business owners alike have seen a considerable upward trend in productivity and business process improvements after deploying UC. One particular area of advancements is in the mobility arena where we've witnessed a sharp increase in tablet and smart phone integration. These smart and easy to use integrated devices have transformed communications for the mobile worker.
UC adopters have experienced positive impacts from old business investments. I'll explain... business owners today usually run a myriad of devices to maintain communication with workers and customers, most of which operate in a silo environment. Most business devices are purchased for particular reasons or applications. With the advent of tight integration smart phone, tablets and desk top computers can take on supplementary purposes which means business owners yield more bang from a previously spent buck. Unifying these silos gives business owners a sustainable competitive advantage over their contenders.
Carbon reduction is high on the agenda the world over, Unified Communications plays a chief role in diminishing carbon consumption. Enter web conferencing and collaboration, here you can quickly establish a video, audio and screen sharing conference often with just one or two clicks. Unifying these methods of communication is the best weapon against carbon consumption and rising travel costs.
Outstanding customer service is highly prized and sort after in the modern business world. Never before has the business world had such a limitless array of customer call handling options. VoIP opens up splendid opportunities to automatically distribute customer calls to the next available person no matter where they are. Customer calls are answered faster with fewer staff heightening customer satisfaction levels. The kicker here is the massive savings business owners gain by worker efficiency and business process improvements. Don't underestimate the true cost of poor customer service. Disgruntled customers will happily tell your opposition about their bad experience.
We've impressed on areas where unified communications has delivered excellent business building benefits. I'd like to point out a little known secret where you can catapult your sales results. Today every business will miss customer calls, usually during busy periods when you're unable to answer or when the customer abandons the call. I hear you say "we can't please everyone"? We believe in pleasing as many customers as we possibly can.
Here's how you can do just that. With just a few clicks a simple report would present missed and deserted caller information. A professional customer service person could make an apologetic call offering the caller a bonus with their purchase because of their not so good experience. How many additional sales do you think you'd achieve?
In this summary we've touched on some financial advantages Unified Communications offers any sized business enterprise. A micro business now has the tools to compete with their larger rivals. UC allows the innovative business to be well organised, with efficient communication and most importantly be easily contactable. UC positions organisations with tools to achieve a market leading position in their chosen niche.
We've just touched on the basics here, our full report contains 5 hot areas which UC makes significant positive impacts to business bottom line profits. You'll learn how you can gain an unfair advantage and gain a market leading position using Unified Communications.
To read more about this interesting topic go to http://phonesystemsbrisbane.net.au/unified-communications-2/
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