Business owners and associates who conduct a good percentage of their business through the use of their personal mobile and landline telephones often understand that their privacy must be protected at all times. A virtual telephone can help these individuals forward their telephone calls privately.
Call Forwarding
Call forwarding is the process that involves the end user of a telephone system changing the point at which their incoming calls terminate. For example, an employee with an extension in an office building can forward all of the calls coming into that extension to their personal cell phone or home telephone line with the help of a virtual telephone. This means that the number the caller dials to reach that employee remains the same, but the place that the call terminates can change in just a few simple steps. The caller does not know where the call is terminating at, and they are never provided with the actual number associated with the termination point.
Privacy Issues
While it may seem feasible enough for a business owner or employee to simply block telephone numbers from caller IDs before placing an outbound call, this does not always provide complete protection. Scammers and identity thieves with the proper tools and technology can easily find out a telephone number, regardless of whether or not it was blocked. In a business situation, this can be detrimental. A virtual telephone is a fantastic alternative that is guaranteed to keep personal telephone numbers private, regardless of the technology that is available to thieves and con artists.
Why Privacy is Important
Many business owners and employees may not fully understand the need to maintain their personal privacy, but failure to do so can certainly lead to undesired consequences. For instance, consider a customer who frequently calls to ask questions about products and services, pricing or billing options. While this is to be expected in any business setting, it is likely that employees will only want to handle these types of calls during normal business hours. When this same customer has been provided with an employee's mobile or home telephone number, they will not hesitate to contact that person after hours or on weekends-sometimes even late at night-to get their questions answered.
Call Screening
Another way in which a virtual telephone can help protect privacy stems from the employees' ability to screen calls before they are answered. Even when telephone calls have been forwarded to a mobile or landline device, the same features that govern the virtual system are in place-including the ability to screen calls. This way, an employee who has made the decision to accept calls while at home or on the go will not be harassed with calls from telemarketers, scammers or others. These calls can be screened either before they are forwarded or via a 'whisper' feature that is part of most virtual phone systems.
Protecting the privacy of business owners and employees is incredibly important for many reasons. While this may be difficult with more conventional means of communication, a virtual telephone makes it easy, affordable and completely effective.
This Article was written by Kevin John, Online Marketing Executive at iTeleCenter. He has extensive marketing experience and is extremely knowledgeable about 1800 numbers, vanity numbers, local numbers and toll free numbers in conjunction with virtual telephone. He is happy to share his knowledge with small business owners on how to protect company image.
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