A hosted dialer is a system that uses the internet or web to manage and regulate the ease of phone calls. All this system needs is a good computer that is connected to the internet to be able to function. The dialer has advantages ranging from increased efficiency, cost reduction to time savings. The time-saving aspect is brought to the surface as almost no manual dialing is done as the contacts are online in the system's software.
What benefits accrue to a company that uses this system?
Organizations that use telephone conversation as their primary way of communication and marketing tend to benefit a lot by using a hosted dialer system. This is because the system can be configured to match the specific needs of the company. For instance, for a call centre, it is possible to customize the settings for each agent before their shift commences by use of the web interface. This goes to save a lot of time for both the agent and the business.
How Does The Agent Use The System?
All the agent needs to do is log in to a website, read and follow the instructions given therein. The tedious work of obtaining contacts is eliminated hence the caller's main responsibility ids dealing with the telephone conversations only. In addition, when using the hosted dialer system, no predictive software and licensing is required as the needed software is found on the domain belonging to the service provider. This takes away the costs involved in set up fees and new software purchases.
Is The System Automated?
The system is fully automated meaning that the caller has a very easy and fast process of making phone calls. The system automatically dials the needed number and helps you when it comes to the management of the calling list. Should a client need you to call them back at a specific time, all you need to do is set the time for the call and the call will automatically be placed by the dialer.
In addition to automated calling, should you need to send a message to many people and you are pressed for time, all you have to do is automate the message settings and the dialer and it will send the message and confirm delivery. The dialer will make sure that the 100% of the messages are delivered to the recipients regardless of the time of day or whether their phones are off or on.
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