There are many benefits of using a professional call answering company to answer your business calls. Some businesses believe that by answering their own calls it saves staff costs and is therefore better for the business. This is true in some respect, yes it does save costs but by answering your calls yourself you are opening yourself up to an array of potential issues such as:
* Missed calls and not having a number to call your customer back on - It all sounds good, answering your own calls but it can be surprisingly difficult and frustrating at times especially when you are bombarded by sales or marketing calls whilst you are in the middle of something important. A call answering company can filter all your unwanted sales calls leaving you free to concentrate on running your business and getting work done.
* No log of calls and enquiries- It can be very frustrating for any business to receive a voicemail or missed call on their phone, you then attempt to phone the number back only to realise it was withheld or unavailable (especially when it is a potential new lead or sale ). You may also be on the go and have no means of writing down what the call was regarding or callers name/details etc.
* Unwanted background sounds/noises if answering on the go - As a potential customer it can be very off putting when you phone a company landline number expecting to speak to someone on reception only to find that your call was in actual fact re routed to a mobile phone which can come hand in hand with poor reception and background noises such as passing cars, other peoples conversations etc. A virtual receptionist can answer your calls in a dedicated office environment at all times eliminating this problem.
* Giving the impression of a one man band - When we phone a company, although it is nice to speak to the owner it can also make us feel a little uneasy knowing that that is your only point of contact should any problems arise or you need to speak to someone straight away. There is always some comfort in knowing that your supplier has a dedicated office and receptionist.
By paying as little as 0.80p per call in some cases, you can have all your calls answered professionally and promptly each and every time by a trained PA who knows and understands your business. By doing this, you can ensure that firstly you never miss an important call, plus it gives you the time to call back the customer at a time that suits you best. Because the call has already been answered and your client or customer has already spoken to someone representing your company, they are then very unlikely to move on to one of your competitors. This in turn can lead to more sales leads than if you were to try answering the calls yourself.
So the conclusion is, yes it is cheaper to answer your own calls but not as cost or time effective as hiring a virtual receptionist to deal with them for you. A virtual receptionist can most definitely help to increase your revenue and portray a professional image for your business. There are some costs that simply should not be cut during tough times such as the recession we are experiencing, one of these are your marketing costs. Other costs that should not be cut are those that can affect the continuity of your business or damage your company's image in any way. A virtual receptionist is the perfect solution at just the right time. Save costs on staff, free up your own time, increase sales and improve your company image. Perfect!
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