Business owners and their employees are often forced to choose between accepting calls right away and taking messages for a later callback. Since the latter option is often frustrating for the consumer, being available to answer calls is the best solution. Call diversion allows business owners and employees access to their business telephone lines, no matter where they travel.
Understanding Call Diversion
Call diversion is a feature that allows business owners to forward calls from one number or extension to another number or extension. As an example, an employee on vacation can choose to either forward all of their incoming calls to their mobile phone or forward them to another internal department. This ensures that no calls are missed and that each and every customer call is handled appropriately. Also, business employees will feel more at ease simply by knowing that the telephones are being answered and their voicemail inboxes are not filling with unreturned calls.
Missing Calls Affects Your Business
These days, consumers are all about instant gratification. When they want a product or need a service, they will likely contact the company that is able to provide it quickly and at a low price. If a business associate is unable to answer the telephone at the time services are needed, there is a very good possibility that the caller will simply take their business elsewhere. Word of mouth spreads quickly, so if this scenario repeats with any frequency, the business's reputation will likely begin to suffer. It is imperative for a business owner to ensure that there is always someone available to take telephone calls during business hours, and call diversion is a great tool that makes this possible.
Keeping Up with Business
Sometimes, personal events keep business owners or those in managerial positions out of the loop, especially when communications with regular customers are interrupted. Regardless of the reasons, many small business employees will need to remain in contact with their regular clients, even when they are working away from the office or at home on personal leave. Call diversion is easy to use and allows employees to easily forward their calls to any telephone that is convenient, thereby simplifying the process and allowing employees to remain available at all time. All the employee needs to do is log into the desktop application and change a few settings.
Take Important Calls Only
While it may be important for employees to accept calls from certain individuals while they are out in the field, on vacation or otherwise away from the office, not every call needs to be answered. Thankfully, this feature allows employees to select which calls to divert. As an example, a business owner may accept calls from their warehouses or suppliers while allowing all others to go to voicemail. Of course, in the same way that the virtual phone system allows for changes to be made to the call diversion system, employees can always access their voicemail inboxes and return any other important calls.
Regardless of the reasons behind an employee or business owner being out of the office, there are always good reasons for remaining available to take telephone calls. Call diversion ensures that the business will continue to operate successfully in the employee's absence.
This Article was written by Kevin John, Online Marketing Executive at iTeleCenter. He has extensive marketing experience and is extremely knowledgeable about vanity numbers, 1800 Numbers, call diversion, local numbers and toll free numbers in conjunction with virtual phone system. He is happy to share his knowledge with small business owners on how to protect company image.
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