Why Record Your Phone Calls?

Verbal transactions cannot be confirmed, they are not worth the paper they are written on.

A call recorder can help confirm verbal transactions or client instructions.  

"I distinctly recall telling your call centre agent I did not want those goods".

Who is right who is wrong? 

Your Call center agent was rude and discourteous, I have spoken to my friends about your company, and we will take our business elsewhere?

Often customer complaints never reach you, customers often taken action by taking their business elsewhere rather than complain to you. Even worse, they influence their friends about your company's poor service.  Without constant call monitoring for quality assurance, poor call center agents may affect your business more than you may realize.

Your business is inherently on the back foot, rightly or wrongly customers seem to see themselves as 'always right'. The cost of legal litigation or lost business is on the increase. Do you wish to be part of that statistic?  

If a Telephone Phone Recorder was installed, the situation may be vastly different.

No longer rely on vague memory recollections or deciphering notes. Furthermore as Technology Ten recorders time stamp recorded calls, this may be used to match instructions with other events e.g. customers verbal instructions to change order quantity placed before or after cutoff time? 

Over the last few years recorders have become an increasingly commonplace piece of equipment in offices globally. 

Recording customer telephone transactions may eliminate the volume of paper work and administration, better for your bottom line and better for the environment.

Not so long ago the use of phone recording was largely restricted to banks, financial institutions and government agencies and Emergency services. While these still form a large part of the recording market, the use of recorders has grown significantly over the last few years into other market areas such as call centers, home business, trades people, security companies, most small, medium and large business, retail, insurance and healthcare, In fact anyone or business that uses commonly a telephone or 2 way radio as part of their day to day communications. 

There are many reasons why an organization might decide to record their phone calls, here are a few:

Legal Compliance: many industries or situations are regulated to record public interactions, such as company takeovers, shareholder information lines, security alarm monitoring companies, etc. It is commonplace for insurance brokers and mortgage companies.

Telephone transactions: it has long been the case that any organization taking financial transactions over the telephone have recorded their calls. The recent growth in telephone sales has been a major driver to call recording.

Performance: the growth of the call center has been another major driver for call recording. Most mid-large call centers will have a call recorder (and possibly adjunct evaluation software) in place to help with training and development of call center agents. 

Security: many public institutions, particularly those with a high profile or controversial reputation opt for call recording.

In short, there are a huge number of reasons why an organization might consider call recording - if there is an opportunity for fraud, compensation or illegal activity, there is a need for call recording.

Darren Slattery
Technology Ten
Call Recorders
http://www.technologyten.com.au/

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Business Phone Systems: Make Sure Yours Can Handle Call Volume

Since the telephone was invented, it has been a great help to business owners. It allowed them to be in touch with their customers wherever they may be located. It has brought convenience to both them and their customers. It has helped bridge the communication between customers and clients. It has closed the gap that was set by distance.

How can a business keep running smoothly if calls just pour in and there is only one phone to handle it all? Business phone systems have been a sort of backbone of small businesses. It has helped them become more successful in their business.

Always Keep the Phone Line Open

Always keeping the phone lines open for the customers is vital. Having only one phone has been a problem for some businesses. No one wants to hear a busy signal. In some cases, having more than one phone solves the problem but in terms of profit, not so much. There are other options on how to solve this problem.

Get a Beneficial Phone System

Get a system that will be beneficial even when there is a minimal number of business phones. With a phone system keeping the line open to clients, more calls can be taken to be accommodated and more money is made. If the business is making a name for itself, one phone line will not be enough because the number of people calling will be too many.

The solution to this is getting more than just one line; this is where PABX or Private Automated Branch Exchange comes in. It is a one-time investment that will solve the problem of handling large amounts of incoming calls for small businesses that have only one phone line.

The way it works is pretty simple. The business keeps their existing line and upgrades it to become a trunk line. It will be connected through a series of network or branches, keeping the line busy for just a few moments. The line frees up when a call transfer has been made to connect to one of the branches. This way, when another call comes in, the line will have a busy tone only. The busy tone will only last for a few seconds before the call is accommodated.

The investment to this can be pretty large, but it will save the business some big bucks once this system is installed and fully functional. Having this communication system will ensure the business a long-term investment that is really worth it.

If you're looking for a new business telephone system, contact Tel-Data West. You'll get an honest assessment of what your business needs, whether it's a new or refurbished phone system.

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IP Networks and Phone Systems

If you are on the phase of setting up the infrastructure of your business then you might come across some difficulties in IP network especially if your business involves inbound and outbound sales calls and heavy customer support mechanisms.

Firstly, what is an IP network? Commonly known as data pockets the network is used to relay all forms of data within an internetwork from a computing device to another. The IP network utilises the internet as the communication medium within a network with unique IP addresses for the proper delivery of data using the subnet mask of your computing device. IP networks in telecommunications are often used in both conventional and virtual PBX systems however the latter has become more favorable for businesses today because of its affordability and diverse features that is not found on conventional systems.

If you will be installing PBX systems then the reliability of your phones will directly depend on your IP network, there are a number of key points to remember for your system to work with precision and outstanding quality.

Proper Investments - Spending money on cheap and crappy equipments is never a good choice, you don't need to spend thousands of dollar extra to have the best communication supplies possible, the key is looking for the best suppliers and best deals in the market.

Know what to buy - You must know your business from in and out to decide which is which, for an instance the capacity of the network router that you'll need and the number of phone handsets for your PBX. However foreseeing an expansion is always a smart move, choose communication equipments and units that enables you to add more phones and or computers without unnecessary replacements.

Business grade Interne connection - If you will be using a cloud PBX and or SIP trunks as your primary phone system, then you might want to have a business internet plan to be able to handle the immense volume of data and phone calls. Normally glitches related to call quality is because of the internet connection and not the system's server.

Output medium - cloud PBX systems let you choose either a computer based phone system or a more traditional feel using IP phone handsets. Although the two seems completely different the concept is the same and only differs in the output medium. For PC based systems a USB headset is advisable because of its noise cancellation and static features, on the other hand it is best to choose IP handsets that have programmable buttons for maximisation of features.

The key for an outstanding customer service in a well structured IP network and phone systems, be sure to take enough time before settling for a system, do your homework and know the pros and cons of each components that you'll be purchasing.

Melanie Thompson is a business start-up expert that specializes in telecom and her high standards was only met by Grovecoms communication supply.

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How New SIP Trunks Extend Old Phone Systems

Got an old phone system you can't afford to replace just yet?

How can you take advantage of VoIP savings when upgrading your existing phone system appears to be such a complicated and expensive task?

I've run into many cases where a business has an existing PBX or Key System that they don't want to replace or perhaps they are not ready to upgrade. Changing voice or data network services can often be a challenge. Most people just want these types of things to be functional and to WORK. They want to place and receive calls reliably. They want their Internet to be fast and UP. Who doesn't? However with a knowledgeable telecom consultant, the transition from legacy, to latest-and-greatest can be much easier to deal with.

Carriers can now provide SIP trunking and Internet access over a single T1 with minimal expense. By replacing an existing Voice T1/PRI (or Integrated Access T1 ~aka~ dynamic/flex T1/PRI) with an entirely SIP enabled voice system, the total average monthly spend can be greatly reduced. Businesses can also have remote users added to the new system, as well as 'out of rate center' users because the technology is VoIP- portability of phone numbers becomes far more accessible. This feature also helps reduce internal communication costs while providing one bill across the entire enterprise.

In some cases it makes sense to have SIP trunking as a business continuity plan. If you must retain your existing TDM based phone system, SIP provides an inexpensive fail-safe option. Technologies now exist that allow you to have redundant SIP network access over traditional wireline Internet and in tandem with 4G wireless broadband. With it's failover/failback capability, the SIP connection automatically switches to a secondary wireless connection when your primary service is interrupted. Once service is restored, the connection will automatically failback to the primary connection- keeping your business online with minimal interruption.

In summary of two main solutions:

1. Individual/stand-alone SIP trunks over your existing bandwidth (aka "BYOB" Bring Your Own Bandwidth). This is the preferred option if you have a dedicated IT person or staff, and want to provide your own management from equipment to network, etc.

2. Or the carrier-managed option, which is more of a complete turn-key solution including everything needed to get up and running: SIP Trunks, IP phones, IAD (Integrated Access Device), QoS (Quality of Service) management, and of course Internet bandwidth.

With SIP trunking, you can continue to use your existing phone system, while taking the first step to achieving future unification of all your voice and data systems across all your business locations.

Shaun Sullivan
Telecommunication Service Provider
Mobile/SMS 1(830)448-3085
http://www.teleservpro.com/

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Reasons to Buy an 800 Number

Irrespective of the size of the business, the major way to get maximum attention and turn your vision into reality is customer satisfaction. There is no denying the fact that the success and failure rate of any enterprise is directly proportional to the number of its satisfied customers. However, if you are have a new business or are a solo entrepreneur, you will take time to make your mark in the market and create and maintain goodwill. For this, it is extremely important for you to attract customer attention.

There is a great possibility that you will not have even marketing budget to spend on expensive advertisements; hence, you will have to search for an option that is reasonable and equally effective. Out of various options available, the best is to buy an 800 number. Toll free numbers attract customer attention and give them more reasons to contact you. They also increase your credibility because they portray that you provide good customer service.

Toll free 800 numbers are common occurrence at small and large enterprises, firms and patrons these days. Such numbers are popular as 800 numbers because they begin with 800 and also available as 866, 877 and 888. In fact, keeping in mind the ease and flexibility these numbers provide, a lot of individuals along with businesses are using these numbers to be in contact with family and customers respectively. No way is as cost-effective, quick and better than getting customer attention with the help of 800 numbers. So, if you have any product or service to sell and you want to reach maximum prospects and gather their attention, you can do it through these numbers.

They enable a customer to get in touch with you, without being charged for the call. This increases the possibility of customer contact as they do not hesitate in calling you to know more about your products and services. In fact, it can be a great way to attract attention if you want to expand your business globally as it is seen that maximum customers do not call even if they are interested due to higher call rates.

Buy an 800 number if maximum productivity of business is what you are focusing on. When it comes to buying business toll free numbers, no deal is as beneficial as searching for a provider online. Thanks to the globalization of the internet, a reputed provider can be searched from the comfort of your home.

Simentha Williams has a marketing background and writes useful information for Business Owners on a variety of topics. You can buy an 800 number at http://www.virtualcallsystem.com/.

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