How Can Auto Attendant Benefit a Live Phone Operation?
Automation is always a double-edged sword, and for many a necessary evil child of the unified communications technology.
On the one hand, programs like auto attendant provide your organization with a convenient solution for directing and queuing incoming calls, allowing a relatively small number of phone operators to handle a considerably larger volume of calls than they'd be able to tend to on their own.
On the other hand, most customers feel understandably unfavourable towards automated phone services. As much as phone automation services may assist the companies employing them, no customer wants to either talk to a robot or attempt to navigate a potentially confusing series of scripted inputs.
In a perfect world every organization would be able to afford a large enough phone staff to provide individualized attention to all of their customers as soon as they call. Yet even in that perfect world, even if your organization could afford to hire the appropriate size phone staff to handle all of your incoming calls every hour of the day and night, an auto attendant program would provide more than enough auxiliary benefits to justify its implementation.
Auto attendant systems aren't the sole domain of organizations with overtaxed phone staff- they are intelligent, powerful and efficient solutions that can take even the finest-tuned telephony system to the next level.
Employing Automated Systems = Extending Your Staff's Capacity
The capabilities of automated hosted PBX solutions go well beyond simply queuing and directing incoming calls- the right auto attendant system will provide your organization with powerful, effective and efficient management capabilities a traditional phone system could never offer.
An auto attendant program will provide centralized control over your entire phone system, consolidating your system into a single easily manageable command center. When you select to implement the right automated system, your secretary will be able to take advantage of a bird's-eye view of your organization's entire phone system with nothing more than a quick glance. With the right automated system, your secretary will gain the ability to see exactly what's going on with each separate phone line at that exact moment, allowing them to best direct all incoming calls.
The Power of Presence Management
Presence management provides one of the key beneficial features auto attendant programs offer fully staffed organizations. Presence management is a real time, web based tool that creates a digital command center that provides your organization with the ability to review and track the status of every single extension within your PBX system, all at once. With presence management, your secretary or office manager will be able to immediately see if another employee is available to take an incoming call or not, without having to put your callers on hold.
Your presence management software will tell your secretary, at a glance, whether a specific line is online or offline, ringing, idle, on hold, busy with another call, or completely unavailable.
Presence management software works so well because it streamlines and optimizes your existing system, providing an immediate benefit of saved time and spared frustration without necessitating a complete overhaul of how your organization's telephony system operates.
Sam Rozenfeld runs DLS Internet Services, a business VoIP service provider. He shares his thoughts and a service provider's prospective on how VoIP hosted PBX is being adopted by business community. Go to telephonyyourway website to see more of his blog...
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