Managed file transfer (MFT) is an investment that telecommunications companies should consider very seriously, whether they are a new niche operation with just one or two exchanges or a large, established one with thousands.
Making sure you have a robust, fully privacy-compliant file transfer system to allow for everything from metering and charging down to customer service and installation will create significant money-savings and time-savings.
These days, it's easy for consumers to switch from one phone service provider to another - and that goes for the business clients too. Managed file transfer can support telecoms companies in the important area of gaining new business and then the follow-up installation. One streamlined process of ordering and installation is often achieved through MFT simply because it allows functions that provide you with streamlined file creation, automated solutions and allows sharing and saving of data with confidence. It can also enable groups to share one of many different aspects of the files, from basic customer data, to data for financial processing.
By offering superior data encryption and decryption processes, MFT creates a highly secure environment which allows teams to work with one another effectively and without the distraction of missing files or incurring problems with opening or saving them. Taking on new clients is also easily supported by the exchange of referrals from third parties, and this is where managed file transfer really shines. With uploads that can be scheduled and other support for products and services that can create and support the future growth of any business, this allows staff and colleagues alike to share information and support clients in one single operation.
The sharing of key information between various parts of the business can be helped effortlessly, allowing customers to feel confident in the knowledge that their best interests are being looked after and their customer data is protected. While databases can manage day-to-day information, in the case of complaints or complex products, being able to make files and provide data may give your company a competitive edge when supporting customers. Billing can also be supported and managed through managed file transfer easily, by uploading files for processing with encryption and decryption support. This puts logging systems in place and gives easy compliance support.
Technical support and maintenance can also be achieved by the managed transfer of files, with key files being uploaded and sent to a network of maintenance staff, allowing operators to prepare worksheets quickly and easily.
It's very important to understand that managed file transfer allows the distribution of files prepared yourself, rather than runs that may not extract the exact information needed, as this is often frustrating for both the engineers and clients alike. MFT allows teams to control the information being distributed in both a detailed and attributable way.
Helen Adams is Marketing Manager at HANDD Business Solutions - Independent, Managed File Transfer specialists who provide award-winning solutions to some of the largest public and private sector companies across Europe. HANDD provide file transfer solutions from leading MFT software vendors including IPSWITCH, GlobalSCAPE, Linoma, South River Technologies, SSH and Attachmate.
Helen Adams is Marketing Manager at HANDD Business Solutions for File Transfer
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